9s app Privacy Policy – How Do We Collect, Use, and Protect Your Personal Data in the Philippines?

When you register an account on 9s app, we collect the personal details you provide directly, including your full name, date of birth, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and betting or gaming activity records. Payment-related data — including transaction amounts, payment channel references, and withdrawal history — is recorded to process your requests and maintain accurate account records. If you contact our support team, we may retain records of that communication to help resolve your enquiry and improve our service quality. We do not collect sensitive personal information beyond what is necessary for account registration, identity verification, and the safe operation of the platform for Filipino members. All data collection is carried out in accordance with applicable Philippine data protection regulations, and we only retain information for as long as it is needed for the purposes described in this policy.

The personal information we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our platform's eligibility requirements. We use your activity data to personalise your experience on the platform, ensure the integrity of games and betting markets, and detect any unusual or potentially fraudulent behaviour that could affect the security of your account or the platform as a whole. Your contact details may be used to send you important account notifications, such as transaction confirmations, security alerts, or updates to platform policies — these communications are operational in nature and are not marketing messages. Aggregated and anonymised usage data may be analysed internally to improve platform performance, identify technical issues, and develop new features that better serve Filipino members. We do not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Any use of your data beyond the purposes listed here will only occur with your explicit consent or where required by Philippine law.

9s app does not share your personal information with third parties except in the limited circumstances described in this section. We work with trusted payment processors and identity verification providers who require access to certain account details in order to complete transactions and confirm member eligibility — these partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose member information, we will comply with that legal obligation while taking reasonable steps to notify you where permitted. If the platform undergoes a business restructuring, merger, or change of ownership, member data may be transferred as part of that process, and affected members will be informed in advance where practicable. We do not share your data with any third party for marketing, advertising, or profiling purposes. All third-party service providers we engage are evaluated for their data security practices before being granted access to any member information.

9s app uses cookies and similar technologies to maintain your session when you are logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Session cookies are temporary and are deleted when you close your browser, while persistent cookies may remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that would allow external companies to monitor your browsing behaviour across other websites. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain parts of the platform, such as staying logged in between sessions. Our use of cookies is limited to what is necessary for the platform to operate securely and efficiently for Filipino members. If you have questions about specific cookies used on the platform, the FAQ page provides additional guidance.

We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission and secure server infrastructure. Access to member data within our organisation is restricted to personnel who need it to perform their specific role, and all staff handling personal information are required to follow strict data handling procedures. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and members are also responsible for keeping their own login credentials safe and not sharing account access with others. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our platform agreements. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you believe your account security has been compromised, please contact our support team immediately so protective action can be taken without delay.

As a registered member in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where it is no longer needed for the purposes described in this policy. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests rather than your consent. To exercise any of these rights, please contact our support team with your account details and a clear description of your request — we will respond within a reasonable timeframe in accordance with applicable Philippine data protection law. Please note that some requests may be subject to identity verification before we can action them, to ensure that data is only disclosed or amended at the request of the account holder. If you are not satisfied with how we have handled your data or responded to a request, you have the right to raise a concern with the relevant Philippine data protection authority. We are committed to resolving all data-related enquiries fairly and transparently.

9s app may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations, and the revised version will be published on this page with an updated effective date. We encourage all members to review this page periodically so they remain informed about how their personal information is being handled. Where a change is considered significant, we may notify registered members through their account or via a notice displayed on the platform, though routine updates may be made without individual notification. Continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have questions about any aspect of this policy or how your data is used, the FAQ page is a helpful starting point, and our support team is available to assist with specific enquiries. Your trust is important to us, and we are committed to handling your personal information with care and transparency at all times.